Refund policy

Customer satisfaction is important to us. We would like to point out that All Vintage products are not new, they are vintage or antique, and as such are second hand goods that uniquely carry with them the character and marks of original wear and tear over time. Please choose products carefully. We do not accept returns for a change of mind. The condition of the product is described to the best of our ability. If for any reason you have a concern regarding the product or if the goods have been damaged in transit you must email info@allvintage.co.nz. within 7 days of receiving the goods.


How To Return An Item

Please email info@allvintage.co.nz. to discuss a request to return or refund. Your item must be in its original unused condition to be returned. You must return the item within 14 days of your purchase. 

Please note that returns will need to be sent to the following address:

234 Chapman Rd, Earnscleugh, Alexandra 9391.

Include in your package a signed letter stating the reason for your return and the original receipt. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Exceptions
Items can not be returned if you have a change of mind / they have been tampered with or altered in any way from how they were originally supplied / unrealistic expectation as to the condition. As the products are in most cases unique and one-off items we can not accept or offer an exchange.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@allvintage.co.nz.